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Privacy Policy

Effective Date: 28 Feb, 2025

1. Introduction

Welcome to Synergos. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and our free AI-powered audio-to-text transcription service (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We do not require you to create an account or provide personal information in order to use our Service. However, if you choose to contact us or sign up for newsletters, we may collect your name, email address, and any other information you voluntarily provide.

2.2 Audio Files and Transcriptions

When you use our Service, you upload an audio file which is processed to generate a text transcription. The audio file is temporarily stored on our servers and is deleted after a specified internal period (5 minutes) after the transcription is completed.

2.3 Usage Data

We automatically collect certain information when you access or use the Service. This may include:

  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • IP address and other technical data

This usage data is collected to help us analyze and improve our Service.

3. How We Use Your Information

We use the collected information for various purposes, including:

  • Providing, operating, and maintaining our Service
  • Improving our Service and developing new features
  • Analyzing how the Service is used
  • Communicating with you, if necessary, regarding updates or changes

Service Improvement: Although your audio files are automatically deleted after 5 minutes, we may retain anonymized usage data and metadata for a longer period to help us improve the accuracy, performance, and overall quality of our Service. This data is used solely for the purpose of service improvement and is not linked to your personal identity.

4. Data Storage and Security

We take the security of your data seriously and have implemented reasonable administrative, technical, and physical measures to safeguard your information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

As mentioned, audio files uploaded for transcription are stored temporarily and deleted within 5 minutes after processing. Anonymized usage data may be stored for longer periods for service improvement purposes.

5. Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this Privacy Policy. We may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third parties who assist us in operating our Service, as long as those parties agree to keep this information confidential.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid request by a law enforcement agency.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred, but only if the receiving party agrees to maintain the confidentiality of your information.

6. Third-Party Services

Our Service may contain links to third-party websites or services that are not owned or controlled by Synergos. We are not responsible for the privacy practices or the content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy

Our Service is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. Your Rights and Choices

You may have certain rights regarding the information we collect and maintain about you. These may include the right to access, correct, or delete your personal information. To exercise these rights, please contact us at info@synergos.tech.

9. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@synergos.tech

Address: Office 52, Yánez Pinzón, Quito 170517, Ecuador

By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.